Privacy Policy

 

Welcome to Koyfin – a financial data and analytics platform designed to empower investors with research tools and market insights. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data in connection with our www.koyfin.com website (the “Site”) and our iOS and Android mobile applications (the “Apps”), collectively, the services (the “Services”). This Privacy Policy also explains how we process information collected when you use our Services.

PRIVACY HIGHLIGHTS

This summary provides key points from our Privacy Policy. You can find more details about any of these topics by clicking the respective links in our Table of Contents.

What personal data do we collect?

When you visit our Site or use our App, we collect and process personal data to assist you with finding the research tools and market insights you seek to help manage your investments. We also collect and process personal data so we can share information we think you will find beneficial, and to help us improve and administer our Services.

With whom do we share your personal data?

We do not sell your personal data. We may share personal data with our service providers and with other third parties, including advertisers, as defined in this Policy.

How do we keep your personal data safe?

We have administrative, technical and physical safeguards in place to protect your personal data. However, no electronic transmission or storage of personal data is 100% secure; and, as such, we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to circumvent our security efforts and improperly access your personal data.

What are your privacy rights?

Depending on where you are located or live, applicable privacy laws may give you certain rights regarding your personal data. See the section below entitled “What are your privacy rights?” for details on those rights and how to exercise them.

Table of Contents

  • Who are we?
  • What is personal data?
  • How do we collect personal data from you?
  • What personal data do we collect from you and how do we use it?
  • Cookies and other technologies
  • With whom do we share your personal data?
  • Legal bases for processing and sharing your personal data
  • Cross-border transfer
  • How do we store and protect your personal data?
  • How long do we retain your personal data?
  • What are your privacy rights?
  • Children’s privacy
  • Use of Chatbots
  • Links to other websites and services
  • How to exercise your privacy rights
  • Contact us
  • Changes to the Policy

Who are we?

Koyfin, Inc. (“Koyfin” or “We” or “Us”) is the sole owner of koyfin.com website (as defined above, the“Site”), iPhone app, and Android app (as defined above, our “Apps”) (together, as defined above, our “Services”). Koyfin collects information from users in several ways through the Site and the Apps. When we collect your personal data through this Site or our Services, we are acting as a “Controller” of your data. A Controller is an entity that determines the purposes and means of processing of your personal data.

What is personal data?

When we use the term “personal data” in this Privacy Policy, we mean any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular natural person or household or any other data or information that constitutes “personal data”, “personal information,” or “personally identifiable information” as those terms are defined under applicable privacy laws.

How do we collect personal data from you?

We collect personal data in three ways: (1) we collect the information you provide to us, (2) we automatically collect certain information (for example, through our Site or Apps) and (3) we collect information from third parties. Each of these collection practices is described further below.

What personal data do we collect from you and how do we use it?

We collect the personal data you provide to us. During your visit to our Site or use of our Apps or Services, you may choose to provide us with certain information in order to:

  • Create a User Account. Whether you are creating an account for a free trial or purchasing subscription Services, we will collect certain information from you in order to establish a user account. This information includes: your name, email address, telephone number, professional investor certification and any payment information necessary for processing subscription fees. Please note that we use third party payment processors, such as Stripe, to process credit card payments made to us. In such instances, we do not retain any personally identifiable financial information in connection with credit card payments, such as full credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal data is governed by their privacy policy. To view Stripe’s privacy policy, please click here.
  • Profile. A profile is a set of information for each individual user that details his/her viewing preferences within their User Account. We do not use stored user settings for marketing purposes. User settings (chart settings, series settings, buttons, colors, etc.) are kept solely for the purpose of customizing user experience when using our Services. We do not share your private profile settings with any third parties.
  • Contact Us. If you contact us through the “Contact Us” form provided, you will be asked to provide certain information to help us assist you with your stated inquiry. In order to communicate with you concerning this request, we also ask that you provide us with basic contact information.

We automatically collect certain information. When visiting our Site or using our Apps, we automatically collect information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the Site or Apps, to maintain quality of the service, and to provide general statistics regarding use of our Services.

Cookies and other technologies

We use cookies to allow us to personalize your visits, keep track of your preferences and learn about the way in which you use our Services. A cookie is a small file that is placed on your computer when you visit our Site or use our Apps and allows us to recognize you as a user. We employ both “Essential” and “Non-essential” cookies. Essential cookies are necessary to the effective operation of our Services and make the interaction between you and the Services faster and easier. Non-essential cookies are not required for a website to function but are used for other purposes, such as analytics or advertising.

You can change your cookie preferences at any time by clicking this link. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. However, be cautious that you may be unable to use some features of the Site or access paid areas if cookies are disabled.

We also use web beacons, which are tiny graphics with a unique identifier that allow us to track usage patterns, count users who have visited a particular page, etc. Web beacons only collect limited information, including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personal data and are only used to track the effectiveness of Site. We use web beacons in connection with Google Analytics and Mixpanel service. The information generated related to our Site is used to create reports about the use of the Site. We use this information to develop, test and improve our services further.

We may also use services hosted by third parties, such as Google Analytics, a web analytics service provided by Google, Inc., to assist in providing our Services. Google Analytics uses cookies and other tracking technologies to help us analyze how users use our Services. The information generated by the cookie or other tracking technology about your use of the Site (including your IP address) will be transmitted to, and stored by, Google on their servers. Google will use this information for the purpose of evaluating your use of the Services, compiling reports on Services activity for us and providing other services relating to Services activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To opt out of tracking by Google Analytics, click here.

Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our Site does not currently respond to “Do Not Track” signals. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.

We also collect information from third parties.

We may also collect information about you from social media or other publicly available sources. When an individual interacts with our Site through various social media networks, such as when someone “Likes” us on Facebook or follows us or shares our content on Google, Facebook, X, or other social networks, we may receive some information about individuals that they permit the social network to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the social network, and may include your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. We use this information to operate, maintain, and provide to you the features and functionality of the Site, as well as to communicate directly with you, such as to send you email messages about Services that may be of interest to you.

With whom do we share your personal data?

We may share information collected about you in the following ways:

  1. With service providers. We work with certain third parties who provide services to us, such as managing visitor/customer information, managing our marketing and promotions activities, managing certain information technology systems, and conducting other activities of the kind described elsewhere in this Privacy Policy on our behalf. In such cases, we may disclose your personal data to such service providers, who act as processors of your data on our behalf. We do not authorize any of these service providers to make any use of your information other than for our benefit.
  2. With analytics service providers and advertisers. We permit third parties to use cookies, web beacons, and similar tracking technologies on our Site. Such parties may collect information about how you use our Site and other websites over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. Information collected in this fashion may be used for targeted marketing purposes – namely, to deliver advertisements targeted to your interests and preferences. To learn about your choices regarding this sharing of your information please see “How to exercise your privacy rights” section below.
  3. With third parties for legal reasons. We would share information about you if we reasonably believe that disclosing the information is needed to: (i) comply with any valid legal process, governmental request, or applicable law, rule, or regulation; (ii) investigate, remedy, or enforce potential violations of our Terms of Use or Privacy Policy; (iii) protect the rights, property, and safety of us, our users, or others; or (iv) detect and resolve any fraud or security concerns.
  4. With third parties as part of an acquisition or liquidation. If we are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company, or if we undergo liquidation or bankruptcy proceedings, we may share your information with that company before and/or after the transaction closes or the proceedings are completed.
  5. Aggregated or de-identified information with third parties. We also share with third parties, such as advertisers, aggregated or de-identified information and we may permit our third-party providers to further use, sell, license, distribute, or disclose de-identified data. Aggregated or de-identified information does not identify you and, as such, is not considered personal data.

Legal bases for processing and sharing your personal data

We process your personal data and share it with third parties for the purposes described in this Policy, based on the following legal grounds:

  1. With your consent. We may ask for your consent to process or share your information for specific purposes and you have the right to withdraw your consent at any time. For example, we ask for your consent to provide you with certain promotional information. Generally, however, the personal data we collect is not based upon consent.
  2. For our legitimate interests. We process and share your information for our legitimate
    interests and those of third parties while applying appropriate safeguards that protect your
    privacy. For example, we process and share your information in order to help us:
    • maintain and improve our Site and Services;
    • perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Site and Services;
    • improve the content and features of the Site and Services or develop new content and features;
    • promote the Site and Services;
    • communicate with you and provide you offers concerning the Site and Services;
    • detect, prevent, or otherwise address fraud, abuse, security, or technical issues with the Site or Services;
    • protect against harm to our, our customers’ or the public’s, rights, property, or safety as required or permitted by law;
    • enforce legal claims, including investigation of potential violations of applicable Terms of Use for the Services.
  3. To fulfill our contractual obligations. We process and share your information where necessary to provide a Service you have requested. For example, we process your payment
    information when you purchase subscription services.
  4. To comply with legal obligations. We process and share your information when we have a legal obligation to do so. For example, if we are legally required to respond to an enforceable subpoena or governmental request.

Cross-border transfer

We transfer, process, and store information about you on servers located in the United States. Therefore, if you are located outside of the United States, your information will be transferred to, stored, or processed in the United States, where data protection, privacy, and other laws may not provide the same level of protection as those in your country of residence. For example, government entities in the United States and other countries may have certain rights to access your personal data. If we transfer your information outside of your country of residence in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. By using our Site, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and to those third parties with whom we share it as described in this Privacy Policy.

How do we store and protect your personal data?

We take reasonable precautions, including the implementation of administrative, technical and physical safeguards, to protect your information. Please keep in mind that the internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Services. As a result, while we strive to protect your personal data, we cannot guarantee the security of information you transmit to us, and you do so at your own risk.

How long do we retain your personal data?

We will usually store the personal data we collect about you for no longer than necessary to fulfill the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. However, if necessary, we may retain personal data for longer periods of time, until set retention periods and deadlines expire. For instance, where we are required to do so in accordance with legal, tax and accounting requirements set by law, regulation or government authority.

To determine the appropriate duration of the retention of personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.

Once retention of the personal data is no longer necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if this is not possible (for example, because personal data has been stored in backup archives), then we will securely store the personal data and isolate it from further processing until deletion or deidentification is possible.

What are your privacy rights?

In accordance with applicable privacy laws, and depending upon the jurisdiction in which you reside or be located, you may have some or all of the following rights in respect of your personal data:

Right of access. You may have the right to obtain: (i) confirmation of whether, and where, we are processing your personal data; (ii) information about the categories of personal data we are processing, the purposes for which we process your personal data and information as to how we determine applicable retention periods; (iii) information about the categories of recipients with whom we may share your personal data; and (iv) a copy of the personal data we hold about you.

Right of portability. You may have the right, in certain circumstances, to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.

Right to rectification or correction. You may have the right to obtain rectification or correction of any inaccurate or incomplete personal data we hold about you.

Right to deletion or erasure. You may have the right, in some circumstances, to require us to delete or erase your personal data.

Right to restriction. You may have the right, in some circumstances, to require us to limit the purposes for which we process your personal data if the continued processing of the personal data in this way is not justified, such as where the accuracy of the personal data is contested by you.

Right to opt-out. You may have the right to opt-out of certain processing activities. For example, you may have the right to opt-out of the use of your personal data for targeted advertising purposes, or the “sale” or “sharing” your personal data with third parties in certain contexts, as those terms are defined in applicable privacy laws. Right to control over automated decision-making or profiling. You may have the right to direct us not to use automated decision-making or profiling for certain purposes.

Right to withdraw consent. If you have provided consent for the processing of your personal data, you may have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data before your withdrawal.

Right to appeal. In the event that we decline to take action on a request exercising one of your rights set forth above, you may have the right to appeal our decision.

You may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. Regardless, we do not retaliate or discriminate against our users that exercise their privacy rights. To exercise any applicable rights, please refer to the “How to exercise your privacy rights” section below.

Children’s Privacy

Our Site and Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal data from children under the age of 18. If an individual is under the age of 18, they should not provide us with any personal data either directly or by other means. If a child under the age of 18 has provided personal data to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal data from our systems. If we learn that any personal data we collect has been provided by a child under the age of 18, we will promptly delete that personal data.

Use of Chatbots or Artificial Intelligence

We use automated chat features, or “chatbots” to communicate with you; and we may use AI
tools to allow you to summarize various documents. These tools are hosted by third-party providers (e.g., Google Gemini and OpenAI) and any data you submit may be processed under their respective privacy policies, which we encourage you to review. We recommend that users not submit personal data through these tools. We may recommend products or services based on questions submitted through these tools.

Links to other websites and services

Our Services may include links to third-party websites, such as to our third-party payment processing partner. Except where we post, link to or expressly adopt or refer to this Privacy Policy, this Policy does not apply to, and we are not responsible for, any personal data practices of third-party websites, online services or the practices of other third parties. To learn about the personal data practices of third parties, please visit their respective privacy notices. Similarly, some business partners use our charting solutions on their own websites. Such sites may display messages like “Created using Koyfin” or similar verbiage. Even if those messages are present, we do not control the privacy policies of those sites. As such, we suggest you read the privacy policy of every site you visit.

How to exercise your privacy rights

Please submit a request as set forth in the “Contact Us” section below. Before processing your request, we may need to verify your identity and confirm you are entitled to the applicable privacy rights. In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request. We will respond to your request as required under applicable privacy laws, generally within a month or 45 days, unless we require more time, in which case we will provide you notice.

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf.

Contact us

If you wish to exercise any of your privacy rights or have any questions about this Notice, please contact us at:

By email at: help@koyfin.com

By mail at: Attn: Privacy
Koyfin
1504 Bay Road
Miami, FL 33139

Changes to the Policy

We may update this Policy from time to time. When we make changes, we will change the date at the beginning of this Policy. If we make material changes to this Privacy Policy, we will take reasonable efforts to notify individuals by email to their registered email address, by prominent posting on our Site, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.